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What are we doing in the current situation to improve our practices around vulnerability?

We have followed the FCA’s suggested guidance regarding training sessions by organising external training carried out by our Compliance provider every May for all staff. This is designed to achieve a level of vulnerability knowledge specific to later life and other financial planning areas within the firm. 

We suggest clients use Scam Smart to avoid investment, pension and online trading scams. 

We will try and use language in recommendation reports that is more suitable to a vulnerable client and where relevant will make documents available in different formats. 

Our website is designed specifically to be user friendly and also includes our Care Services Guide and new video explaining the Appointment process. In addition, the appointment letter will offer vulnerable clients the opportunity to have their own trusted person present at the meeting. 

We are continuing to send feedback forms out to clients to monitor if our service standards have remained consistent during the pandemic. We also encourage vulnerable clients to contact us if they feel we should be doing something better or simply want to reach out.

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Welcome Rachael Smith

We are extremely pleased to welcome Rachael Smith our new Mortgage & Protection Adviser to Allen Tomas & Co.

Rachael began her career in financial services in 2011 and has worked within a large Bank, Building Society and a network of successful UK Estate Agents. Her roles have included banking, management, coaching and a fully qualified Mortgage & Protection Adviser.

Rachael, not only has a wealth of knowledge within mortgages but also in the property and estate agency sectors. She is passionate about providing her clients with the best independent advice by offering her services in buying and selling property, commercial loans, residential mortgages such as re-mortgaging, bridging loans, buy to let, self-build, development finance and advising on financial protection for her clients and their families.

In her spare time Rachael loves long walks with her partner and cocker spaniel Milo and enjoys socialising with friends and family.